mamiTerms of Use

By accessing mami, you agree to the terms that govern your account, deposits, withdrawals, and gameplay. Our terms reflect how we operate: account verification is required before any real-money activity, deposits and withdrawals are processed through verified payment methods, and dispute resolution follows a structured escalation path. We enforce these terms consistently across all players and regions where we operate.

mami's terms cover account creation, funds management, game rules, bonus conditions, and our liability limits. We recognise that you play across multiple regions and payment systems in Indonesia — your account works the same whether you access mami from Jakarta, Surabaya, Medan, Bandung, or Semarang. Our terms apply uniformly; regional payment variations (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) do not alter account obligations.

Services on mami are available only where local law permits. You are responsible for verifying that your access and use comply with your jurisdiction's laws. These terms outline your rights and our obligations; they are binding once you create an account.

Account Terms on mami

You are solely responsible for maintaining account security. Do not share your login credentials, recovery codes, or payment details with anyone. If you suspect unauthorised access, contact mami support immediately via the in-app Help menu or email. We will freeze your account pending investigation.

Each person may hold only one mami account. Multiple accounts by the same individual or shared accounts are prohibited and may result in permanent suspension. We reserve the right to close accounts that violate this rule and may forfeit balances if fraudulent activity is detected.

Account names, game histories, and transaction records remain the property of mami. You do not own your account; you hold a use licence to access our platform subject to these terms. We may modify or discontinue services at any time, though we will notify you of material changes via email.

Deposits and Withdrawals on mami

First-time deposits may trigger an additional compliance verification; this typically clears within a few hours. Subsequent deposits to the same payment method often skip this step. Deposit processing times depend on your chosen method: e-wallet methods (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) settle within 1–4 hours; bank transfers clear within 1–2 business days.

Withdrawals are processed subject to account verification and destination method confirmation. Minimum withdrawal is our welcome offer. First-time withdrawals to a new payment method may require additional compliance steps; we notify you of any delays via email. Processing times for withdrawals mirror deposits: e-wallets typically settle within 1–4 hours; bank transfers within 1–2 business days.

mami does not charge withdrawal fees. The amount you withdraw is the amount that leaves your account. Any per-transaction charges from your bank or payment app are their responsibility, not ours. We display payment-method fees clearly before you confirm a withdrawal.

Gameplay and Prize Terms on mami

Games on mami are governed by specific rule sets. Live-dealer tables follow standard gaming rules for blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. Slots use certified random-number generators (RNG). Sportsbook markets settle according to official league decisions. Esports markets settle based on official tournament results (Mobile Legends, Free Fire, PUBG Mobile).

Disputed outcomes are reviewed by our compliance team. If you believe an outcome was calculated incorrectly, contact support within 7 days with your session details (date, time, table name, or game ID). We will verify the outcome against our server logs and the prize table active at that time. Resolution typically takes 2–5 business days.

We reserve the right to void bets or close accounts if we detect irregular activity (e.g. collusion, system manipulation, abuse of bonus terms). Suspected fraud is investigated; balances may be forfeited pending investigation outcome.

Bonus Terms on mami

Bonuses or promotional offers on mami (if offered) carry specific terms of use. Any bonus applies only to the game category specified in the promotion. Bonus funds are separate from deposit funds and must meet wagering or usage requirements before withdrawal. Typical wagering requirements are stated in the promotion details; you must complete these before bonus funds convert to withdrawable balance.

Bonuses may carry game restrictions (playable on slots only, for example, or excluded from certain live-dealer tables). We display these restrictions clearly at promotion launch. If you breach bonus terms (e.g. exceed maximum bet limits on a bonus-eligible game), we may forfeit the bonus and any winnings derived from it.

Bonuses are non-transferable between accounts and may not be combined with other promotions unless explicitly stated. We reserve the right to cancel or modify bonus terms at any time; existing bonuses held by account holders remain honoured under their original terms.

1. Create and verify your mami account

   Submit identity documents and proof of residence; verification typically completes within 1–2 business days.

2. Deposit funds via your chosen payment method

   Select online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer; funds settle to your mami account within 1–4 hours or 1–2 business days depending on method.

3. Review game rules and prize tables before playing

   Understand payout structures and game mechanics specific to each table or slot title.

4. Withdraw winnings or remaining balance as you choose

   Withdrawals route to your verified payment method; processing time depends on destination.

Dispute Resolution and Liability

If we cannot resolve a dispute internally, you may escalate to our disputes manager. Provide written details (account ID, session date/time, description of issue, supporting screenshots). We investigate escalations and respond within 14 business days with a binding decision.

mami's liability is limited to the balance in your account. We are not liable for indirect damages, lost profits, or third-party claims. Our maximum liability for any single incident is your account balance at the time of the claim.

We do not accept liability for service interruptions caused by external factors (internet outage, payment-system failure, force majeure). During such incidents, your account balance is preserved; game outcomes that occur after service resumes are honoured.

We enforce these terms uniformly across all mami account holders. Transparency in rules, consistent payout calculation, and responsive dispute resolution are core to our service.

Service Availability and Jurisdiction

mami's services are available only in jurisdictions where online gaming and sportsbook activity are permitted by local law. You are solely responsible for verifying that your access and use comply with your home jurisdiction's regulations. We do not operate in regions where online wagering is prohibited by law.

If your jurisdiction's law changes and online gaming becomes restricted, we will notify affected account holders via email and provide a period to withdraw remaining balances. Continued access from a restricted jurisdiction may result in account suspension and forfeiture of balances.

These terms are governed by the laws applicable to mami's operating jurisdiction and the laws of the region where you access our platform. Any legal disputes are subject to local courts' jurisdiction.

Your Rights on mami

You have the right to close your account at any time. Contact support or navigate to Account Settings → Close Account. Upon closure, remaining balance is available for withdrawal; closed accounts cannot be reopened without compliance review.

You have the right to dispute outcomes and request account reviews. All disputes are investigated fairly according to these terms and available evidence. We will not discriminate based on geography, payment method, or account age.

These terms were last updated in 2024 and are subject to periodic revision. We notify account holders of material changes via email. Continued use of mami after notification indicates acceptance of revised terms.