mami Casino & Sportsbook FAQ

Yes, mami accepts direct bank transfers from e-wallet, mobile banking, local payment, and online payment. On the Deposit page, select "Bank Transfer" and choose your bank from the list. You will be shown an account number and a unique reference code tied to your mami account. Transfer the amount you wish to deposit (minimum order applies) from your bank account to the provided account number, including the reference code in the payment description. Transfers are processed within 1–4 business hours during banking hours (Monday–Friday, 08:00–16:00 local time). Weekend and holiday transfers (such as during Idul Fitri or Idul Adha) may take until the next business day. Do not include extra characters or omit the reference code, as this may delay deposit matching. If your transfer does not appear in your mami balance within 24 hours, contact our support team with your bank confirmation and reference code; we will investigate and credit your account manually if needed.

If your deposit or withdrawal does not complete, check your mami transaction history first. Look for a status of "Pending" (still processing) or "Failed" (declined). For deposits: if the status is "Pending," wait 2–4 hours as the payment provider may still be processing. Check your bank account to confirm the money left your account; if it did, contact mami support with your transaction ID and bank confirmation. If the status is "Failed," the payment was declined — common reasons include insufficient funds, incorrect card details, or a temporary block from your bank. Retry with the correct information or use an alternative payment method (e-wallet, mobile banking, local payment, online payment, or e-wallet). For withdrawals: if status is "Pending," your withdrawal is queued and will process within 1–2 business days. If "Failed," the bank rejected the transfer; common causes are a closed account or mismatched account details. Log in to mami, verify your withdrawal account information is correct, and resubmit. If you need immediate help, open a support ticket inside mami and include your transaction ID.

mami accepts deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers (online payment, e-wallet, mobile banking, local payment). For e-wallet deposits, open mami, navigate to the Deposit page, select your e-wallet, and follow the app's payment flow — you will be directed to the e-wallet app or a secure payment gateway. The deposit completes within subject to verification. For bank transfers, provide the account number and reference code shown in mami's Deposit page; transfers clear within 1–4 business hours. Withdrawals are available to the same payment methods you used to deposit; if you deposited via online payment, you withdraw to e-wallet, and so on. Minimum withdrawal amounts vary by method; check the mami Withdraw page for current limits. Withdrawal requests are typically processed within 1–2 business days. Some banks (particularly those in Medan and Semarang regions) may have additional verification steps that extend processing by 24 hours; we will notify you if this applies to your request.

We recommend reviewing three core documents before your first session on mami: (1) Our Terms of Use, which outlines your rights and responsibilities, account termination conditions, and dispute resolution. (2) Our Privacy Policy, which explains how we collect, use, and protect your personal data. (3) Our Legal Notice, which clarifies jurisdiction restrictions and confirms that mami's services are available only where local law permits. Additionally, each game category on mami carries its own rules: for football entries (Liga 1, Piala AFF, Champions League), read the "Market Rules" page to understand settlement timelines and dispute handling. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), familiarise yourself with minimum and maximum table limits, payout percentages, and dealer communication protocols. For slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), review the RTP (Return to Player) percentage and house edge. For esports (Mobile Legends, Free Fire, PUBG Mobile), check tournament schedules and entry market details. All these resources are accessible from the Help menu inside mami or from the footer links on mami.bet.

mami occasionally offers new-customer welcome bonuses and seasonal promotions. Specific bonus amounts, percentages, and eligibility criteria are displayed on the Promotions page when a campaign is active. Bonus terms always include: (1) A minimum deposit requirement to qualify. (2) A playthrough or "rollover" requirement — the number of times you must wager the bonus amount before you can withdraw it. (3) An expiration date — typically 7–30 days from issuance, after which unclaimed or unplayed bonuses forfeit. (4) Eligible games — some bonuses apply to live-dealer tables only, others to slots or football markets; check the campaign details. (5) Withdrawal restrictions — most bonuses cannot be withdrawn as cash; only the winnings generated from playing with the bonus may be withdrawn. We always display full terms before you claim a bonus. If a bonus offer is not displaying or if you have questions about a specific promotion, contact our support team via the Help menu in mami.

Our live-dealer studios broadcast real dealers via multi-camera video streams. You log into mami, select a table (blackjack, roulette, baccarat, Dragon Tiger, or Sic Bo), and join a live session. Each table displays the dealer on camera, the game state in real-time, and a chat box for player interaction. You place your entry by selecting the amount and clicking your choice (hit, stand, red/black, etc.); entries are processed immediately. Results are determined by the dealer's live actions (card draw, wheel spin, dice roll). Payouts are credited to your mami balance within seconds of the round ending. Minimum and maximum table limits are shown before you join; different tables serve different budgets. Tables operate 24/7 with dealers in multiple time zones. If your video stream freezes or stutters, mami automatically attempts to reconnect within 10 seconds; if reconnection fails, you are offered a choice to rejoin the table or close the session. Disconnections do not affect your entries — if you are disconnected mid-round, your entry still stands and the result is applied to your account.

mami protects your personal information through several layers of security. All data transmitted between your device and mami's servers is encrypted using TLS 1.3, the industry standard for secure communication. Your password is stored as an encrypted hash, not in plaintext; mami staff cannot access or reset your password without your authentication. Your identity documents (ID and proof of residence) are scanned into a secure, isolated vault and deleted after your KYC verification is complete — we do not store copies long-term. Your payment information (bank account or e-wallet details) is processed through PCI-DSS compliant payment providers and never stored on mami's servers in full. We implement two-factor authentication (2FA) to add an extra layer of security; you can enable 2FA in your account settings to require a one-time code via email or SMS before every login. mami's infrastructure undergoes quarterly security audits and penetration testing to identify and fix vulnerabilities. If you suspect your account has been compromised (e.g., unauthorized login, unexpected withdrawal), contact our support team immediately via the Help menu in mami, and we will freeze your account and investigate.

To contact mami support, open the Help menu inside the mami app (usually a question mark icon in the menu bar) or navigate to mami.bet/faq/ and scroll to the support section. Describe your issue in plain English, including relevant details: your username, the date and time of the issue, transaction ID (if applicable), and any error messages you received. Submit your ticket and you will receive a ticket number via email. Our support team responds to all tickets within one business day (24–48 hours); priority issues (account compromise, withdrawal failures, payment refunds) are reviewed within 4 hours during peak times (18:00–23:00 local time). We provide support in English 24/7. If your issue is urgent and cannot wait for email, you can sometimes initiate a live chat session inside mami during business hours (09:00–22:00 local time, seven days a week). Average live-chat response time is 2–4 hours during peak times and subject to verification to 1 hour during off-peak. All conversations are logged and can be reviewed in your account support history.

mami's services are available only where local law permits. Jurisdiction restrictions vary by country, province, or city; mami cannot provide legal advice on whether our services are lawful in your specific location. We recommend reviewing our Legal Notice, which outlines general access policies. If you are unsure, consult local legal resources or your regional gaming regulator. When you register on mami, you confirm that your access and use comply with your jurisdiction's laws. If mami detects account activity from a restricted jurisdiction, we will investigate and may suspend your account pending review. Your account can be closed at any time if you request it or if it violates our Terms. If you have jurisdiction-specific questions, contact our support team via the Help menu in mami, and they will direct you to relevant resources or clarify our policy in your region. mami complies with all applicable regional regulations and maintains clear audit trails for regulatory inquiries.