mami Privacy Policy

This page describes what we collect when you use mami and how we keep that data protected. We at mami collect personal information only as needed to operate our platform, process payments, verify your identity, and provide customer support. Our commitment is to handle your data transparently and securely, subject to the privacy laws applicable in your jurisdiction.

When you register an account on mami, we collect your name, email, phone number, date of birth, and address. During identity verification (KYC), we request a government ID and proof of residence. Payment information — such as your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details — is encrypted and processed by third-party payment providers, not stored on our servers in plain text.

We do not sell or share your personal data with marketing partners. We may disclose information where required by law (e.g. law enforcement requests, tax authorities, or regulatory oversight). Your data is stored on servers located both within and outside Indonesia; by using mami, you acknowledge this cross-border storage.

Data We Collect on mami

Account Registration: We collect your full name, email address, phone number, date of birth, and residential address. This information is required to create your mami account and comply with identity verification requirements.

Identity Verification (KYC): To unlock deposits and withdrawals, we request a clear photo of a government-issued ID (passport, national ID card, or driver's licence) and proof of residence dated within three months (utility bill, rental agreement, or bank statement). These documents are scanned, stored securely, and retained for regulatory compliance.

Transaction History: We log every deposit, wager, withdrawal, and payout. This record includes the timestamp, amount, game type (live table, slot, sportsbook, esports), and outcome. Transaction history is retained indefinitely and available to you in your Account → History section.

Device and Usage Data: We collect your IP address, device type (mobile / desktop / tablet), browser type, and operating system. We log your login times, pages visited, games accessed, and session duration. This data helps us detect fraud, troubleshoot technical issues, and understand usage patterns.

Cookies and Tracking: We use cookies to store your session ID, language preference, and login state. Cookies allow you to remain logged in across page transitions. We use analytics cookies (Google Analytics) to track aggregate usage patterns — not to identify you personally. You can disable cookies in your browser settings, though this may limit platform functionality.

How We Use Your Data on mami

Account Management: We use your email and phone to send account notifications (login alerts, password resets, verification status). We use your address for regulatory and tax compliance in your jurisdiction.

Fraud Prevention and Account Security: We analyse your login location, device, and transaction patterns to detect unusual activity. If we detect a login from an unfamiliar location or multiple failed password attempts, we may temporarily lock your account pending your verification.

Customer Support: When you contact us via live chat or email, we store your support tickets and responses. Support staff may review your account history to resolve issues. Support conversations are retained for 2 years for training and dispute resolution.

Compliance and Legal Obligations: We retain your data to comply with regulations applicable in your jurisdiction. In Indonesia, we comply with data protection and tax obligations. We may disclose information to law enforcement, tax authorities, or regulators if required by lawful process.

Your Rights and Data Requests on mami

Right to Access: You can download a copy of your personal data by contacting our support team. We will compile your account information, transaction history, and identity documents within 10 business days.

Right to Correct: If your name, address, or email is inaccurate, you can update it in Account Settings. For identity documents, you can request re-verification by submitting corrected documents.

Right to Data Portability: You can request a portable copy of your data (e.g. a CSV file of your transactions) for transfer to another service. We will provide this within 10 business days in a structured, machine-readable format.

Right to Opt Out of Marketing: We do not send marketing emails to mami users unless you explicitly opt in. You can manage email preferences in Account Settings or by clicking "Unsubscribe" in any email from us.

Third-Party Services and Data Sharing on mami

Analytics: We use Google Analytics to track aggregate traffic, popular games, and user behaviour patterns. Google Analytics does not identify you personally; it aggregates anonymous data. You can opt out by installing the Google Analytics Opt-Out Browser Extension.

Cloud Storage: Our servers are located in multiple regions (including Indonesia and international data centres). We use encrypted cloud infrastructure for redundancy and uptime. Your data may be stored across these regions; by using mami, you consent to this cross-border storage.

Support Tools: We use customer support software (e.g. chat platforms, ticketing systems) to manage your inquiries. Support data is retained per our retention policy (typically 2 years).

We at mami respect your privacy while operating transparently. Your data enables secure account access, compliant payments, and fraud prevention.

Data Security and Retention on mami

Encryption: We encrypt your data in transit (HTTPS / TLS) and at rest (AES-256 or equivalent). Passwords are hashed; we do not store plain-text passwords. Payment information is encrypted before transmission to payment processors.

Access Controls: Only authorised mami staff can access your personal data. Staff access is logged and monitored. We conduct regular security audits and penetration testing to identify vulnerabilities.

Breach Notification: If we discover a data breach affecting your personal information, we will notify you by email within 30 days and advise you of steps to protect yourself. We will report significant breaches to relevant regulators as required by law.

Data Processors and Vendors: We ensure all third-party vendors (payment processors, cloud hosts, support software providers) maintain equivalent security standards. We require data processing agreements that specify how vendors must handle and protect your data.

Cookies and Tracking Technologies on mami

Session Cookies: We use session cookies to store your login token and keep you authenticated while you navigate mami. These cookies expire when you close your browser or log out.

Preference Cookies: We use cookies to remember your language preference (English or regional languages) and site theme (light or dark mode). These persist across sessions unless cleared.

Analytics Cookies: We use Google Analytics cookies to track aggregate usage (pages viewed, games accessed, session duration). These cookies do not identify you personally and are used only for aggregate reporting.

Third-Party Cookies: Payment processors and analytics providers may set their own cookies on your device. We do not control these; review their privacy policies for details.

Contact and Policy Updates on mami

Contact Us: If you have privacy concerns, data requests, or wish to exercise your rights, contact mami support via the in-app Help menu, live chat, or email. We respond to privacy inquiries within 10 business days.

Policy Changes: We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on mami. Continued use of mami after an update constitutes acceptance of the revised policy.

Jurisdiction: This privacy policy is governed by the laws of your jurisdiction (typically Indonesia for players in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions). If there is a conflict between this policy and local law, local law prevails.